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Community Mental Health Transformation evaluation

Community Mental Health Transformation evaluation – service user and carer survey

Central and North West London NHS Trust (CNWL) are seeking feedback from service users or their loved ones on the changes made to mental health services over the last couple of years.

Local mental health services in Westminster, Kensington and Chelsea, Brent, Harrow and Milton Keynes have changed from “Community Mental Health Teams” to “Community Mental Health Hubs”. The teams have not all moved buildings, but the structure of the staff team has changed. This is called the “Community Mental Health Transformation”.

Using this survey, we would like you to tell us how well it’s working, and where improvements can still be made. As service users and/or carers, your responses will be vital to help us improve the service.

Your answers to the questions will not have any effect on the care you or your loved one will receive. The feedback is anonymous, confidential and cannot be kept on your mental health records.

Please take 5-10 minutes to complete this short survey and answer the questions as honestly as you can.

If you do not feel comfortable completing this online, we’d be happy to take your feedback over the phone. To arrange this, just email Hidayah on  [email protected]

Click to complete the survey

Thank you for your valued participation.


Author: Stewart Gillespie
Posted on: 12th December 2022

SMART St Mary Abbots Rehabilitation and Training
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