Talking Therapies (IAPT)

Support for when you experience difficult emotions, such as low mood, anxiety and stress.

You can find more detailed information about Talking Therapies further down this page.

Refer yourself by completing this simple online form, or call 020 3317 4200. Alternatively, you can ask your GP to refer you.

COVID-19 Service Update (updated 09/03/2022)

We would like to reassure you that CNWL Talking Therapies (IAPT) services will still be in operation at this time.

Although Covid-19 restrictions have now been lifted, masks will remain a requirement for staff, patients and visitors on NHS sites and in NHS buildings.

If you are attending a Talking Therapies face to face appointment, you will be required to wear a face mask.

If you are exempt from wearing a face covering, please contact the service directly to discuss the support they can offer, remotely.

If your mental health deteriorates or if you experience any thoughts of suicide or self-harm, please contact the CNWL Single Point of Access Crisis Team on 0800 0234 650 or the Samaritans for free on 116 123.

What is Talking Therapies (IAPT)?

Talking Therapies is part of the national Improving Access to Psychological Therapies (IAPT) service. Talking Therapies (IAPT) is a free and confidential NHS service for people aged 16 and over who are registered with a GP in Kensington and Chelsea, Queen’s Park and Paddington.

If you are not registered with a GP in Kensington and Chelsea or Queen’s Park and Paddington, click here to find your local psychological therapies service.

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Can Talking Therapies (IAPT) help me?

Talking Therapies (IAPT) provides a range of support if you are:

  • experiencing difficult emotions such as low mood, worry or stress
  • feeling overwhelmed by anxiety
  • struggling with depression, or
  • having trouble sleeping because of intrusive thoughts.

You can learn ways to improve your wellbeing and have the space to think about your difficulties and find ways to manage them better.

Talking Therapies (IAPT) can also help if you are living with a long-term physical health condition by finding ways to better manage the practical and emotional aspects.

What help does Talking Therapies offer?

The Talking Therapies team offers a range of different therapy options. The type of therapy you receive will be discussed with you and will depend on your recovery goals. The therapies available include:

Cognitive Behavioural Therapy (CBT)

With the help of a therapist, CBT can help you identify alternative ways of thinking and more helpful ways of coping that are linked to difficult and distressing feelings, such as anxiety and low mood.

“The CBT therapist inspired me to find solutions to my problems by helping me deal with them in a positive way and breaking them down into smaller parts. Instead of just passively listening, she helped me to find practical ways to improve my state of mind on a daily basis.”


The Counselling offered is a brief psychological therapy in which you can explore difficult, confusing or painful experiences with the help of a clinician. Through this process it is possible to gain insight and find new ways of relating to yourself and others. This may be followed by improvements in wellbeing, functioning and mood. Counselling can help you with experiences such as bereavement, relationship problems, abuse as a child or adult, depression or low mood or life changes such as divorce, getting older or retirement.

“Without a shadow of a doubt, the counselling helped me to feel better. I started to feel much lighter, like a huge weight had been lifted off my shoulders. I realised how much I’d gone through after talking about things that I’d never told anyone.”

Guided Self Help

Guided Self-Help is based on cognitive behavioural therapy. In Guided Self-Help sessions you and a specially trained clinician work together, using expertly devised self-help workbooks. You will be helped to learn practical tools and strategies to better manage your difficulties. Sessions are available over the phone or face to face.

Couples and Family Therapy

Couples Therapy and Family Therapy focuses on people’s difficulties in the context of their relationships, families and values. You meet with a therapist as a couple or family to find ways to improve things together.


SilverCloud is an evidence based online programme that can help teach you techniques based on Cognitive Behavioural Therapy (CBT) to improve your mood. Telephone support is provided alongside the online modules.

Workshops and Courses

We offer a range of workshops and courses based on Cognitive Behavioural Therapies, including Mindfulness, Boosting Self-Esteem, Mood Boost and Stress Less.

For a list of current online workshops that are running during Covid-19, please see the Events calendar.

Other Short Term Therapy

A range of other short-term therapies are also available including therapy for those with long-term physical health conditions including Diabetes, Arthritis and Chronic Obstructive Pulmonary Disease (COPD). Suitable options for therapy will be discussed with you after an initial appointment (usually by telephone).

Life before I had therapy feels very different to life afterwards and I found the sessions incredibly helpful. Getting things off my chest and having someone who would listen to me was very beneficial as I felt like I had been living in my own head. Through my therapy I was able to accept that my life experience had been very different to most people’s. My abilities are different as I haven’t had the same experiences and opportunities”

How to access Talking Therapies

You can refer yourself by contacting Community Living Well or completing the form on this website. Self refer means you send us your details and tell us a bit about the support you want and need. Alternatively you can ask your GP or other professional involved in your care to refer you to Community Living Well Peer Support. For our list of eligible GP practices please click here.

Please note: At times we may contact your GP after we have received your self-referral form. Although we normally try to speak with you and obtain your consent for this before we make contact, there are times we may need to make contact with your GP before we are able to discuss this with you. Through completing this form you are consenting to have your information stored confidentially on a secure database, separate from your GP’s system and for your GP to be informed of your contact with us.

See our Patient Information Leaflet about how we use your data.

Next Steps

Once we have received your form, we will give you a call to talk about your needs; this usually happens within three working days of us receiving your form. Although we can offer most people an appointment within a week of receiving your form, this can vary depending on demand for the service.

Whether it be due to location or needs, in some cases the Talking Therapies service (IAPT) may not be the most suitable or appropriate service. We may signpost you on to other services in Kensington and Chelsea in order to ensure that you get the right type of support for you. For a list of other services in the area, please click here.

If you have significant difficulties with alcohol or recreational drugs please contact the Drug and Alcohol Wellbeing Service on 020 8960 5599 (020 7437 3523 for Queen’s Park and Paddington) or email [email protected] – our psychological therapies are only recommended when these problems have been adequately addressed.

The Talking Therapies (IAPT) service offers appointments at many GP practices as well as at the following sites: