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Community Living Well Privacy Notice


On the 25th May 2018, the data protection system across the EU (including the UK) changed. The GDPR replaces the provisions of the Data Protection Act 1998 (DPA). The GDPR preserves the rights provided under the current law and also provides new rights and enhanced protection for individuals, known as Data Subjects.

As a partnership of a number of different organisations, Community Living Well is  committed to keeping any information you share with us private and secure.  We want everyone who comes to us for help and support to feel confident about how their personal information will be looked after.  This includes:

The Community Living Well website is managed by Kensington and Chelsea Mind and hosted by C27.

For the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”), Kensington and Chelsea Mind is both a “Data Controller” and a “Data Processor.” This means that we are responsible for and control the collection and processing of, your personal information.

Within the Community Living Well partnership, each organisation is responsible for their own GDPR compliance and how they manage and store your personal data will be set out in their own organisation’s privacy notice.

This Privacy Notice sets out:

Our commitment to you:

All partners within Community Living Well will ensure our operational practice ensures that your personal information is:

Why and how we collect information about you:

Everything we do, we do to fulfil our aim: to improve the mental and physical wellbeing of those with mental health needs, and provide better social support so that people are able to maintain good health and wellbeing, maintain independence and achieve their self-determined goals.  This can include:

How we collect personal information:

When you interact with us directly, indirectly or through a third party: This includes when you phone us, visit our website or get in touch through the post, or in person, or are referred by your GP or another service with the purpose of accessing Community Living Well services.

The type of information we collect:

Personal information we collect includes

A special note about the Sensitive Personal Information we hold:

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

We will only use this information:

The legal basis for using your information:

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you.

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Community Living Well to process your information to enable us to provide you with a service. Whenever we process your personal information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests.


We will only contact you about our work, services and events by phone, email or text message, if you have agreed for us to contact you in this manner.  This is particularly important if you want to receive information about our peer support activities or receive the Community Living Well Newsletter.

Sharing your information:

When you use either of the Clinical or the Wellbeing Services, we will share relevant information within the Community Living Well Service so that we can:

In some cases we will seek your consent to obtain information about you from other sources, e.g. other service providers that you have accessed. We will only do this with your informed consent.

You can opt out of sharing- however we will need to record and share a minimum amount of information in order to offer you support.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Legal disclosure:

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our contractual and other agreements.

 Keeping your information safe:

We take looking after your information very seriously. Our partner organisations have  implemented appropriate physical, technical and organisational measures to protect the personal information the collect, both on and off-line, from improper access, use, alteration, destruction and loss.

How long we hold your information for:

Our partner organisations will only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

Your Rights:

You have various rights in respect of the personal information we hold about you – these are set out in more detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting the Community Living Well service you are accessing.

You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office at:

Access to your personal information:

You have the right to request access to a copy of the personal information that each partner organisation holds about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge.  Please make all requests for access in writing, and provide us with evidence of your identity

Right to object:

You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.


If you have given a partner organisation your consent to use personal information, you can withdraw your consent at any time


You can ask a partner organisation to change or complete any inaccurate or incomplete personal information held about you


You can ask a partner organisation to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it


You can ask a partner organisation to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred


You can ask a partner organisation to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it


‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or table when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience.

The cookies we use:

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

No cookies, please:

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.  However, if you choose to refuse all cookies, our website may not function for you as we would like it to.

For further information about our privacy practices, please contact the identified data protection officer for the service you are using.  This will be displayed on each partner’s website, as part of their privacy notice.

Partner Organisations:

St Mary Abbot’s Rehabilitation and Training 

Kensington and Chelsea Mind 

Central and North West London NHS Foundation Trust 

Brent, Wandsworth and Westminster Mind 

Kensington and Chelsea Social Council