Information for professionals
This page is for GPs and other health professionals, community organisations and referrers. Please see below for information on referral criteria.
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How To Refer
Referring into Community Living Well
We operate a single point of referral for access to all parts of the Community Living Well service.
All GP referrals should be made using the Referral Wizard on SystmOne.
For all other external professional referrals please download this referral form and send by email to:
Email: [email protected]
For all internal Community Living Well professional referrals please download this referral form and send by email to:
Email: [email protected]
How will we process your referral?
We aim to contact people within five working days of receipt of referral.
Who can be referred?
Community Living Well services are available to people who are:
- Registered with a GP in Kensington and Chelsea or Queens Park and Paddington
- Aged 16 and over (except PCLN service and Mother Tongue Counselling, 18+)
- Have a serious, stable or common mental illness which can be supported in primary care
- Are a carer of someone who meets the above criteria.
Please note that we do not accept referrals for people who are currently being supported in Secondary Care with the exception of people who have been identified for transfer and require support from Community Living Well to support transition. Please see Primary Care Liaison Nurse team for further details.
If you would like to discuss a referral please contact Community Living Well on 020 3317 4200.
Community Living Well does not offer same-day support in an emergency. If you need to refer someone in an emergency then please do so using the CNWL Single Point of Access which can be contacted on 0800 0234 650 and is available 24 hours a day, 7 days per week, 365 days of the year.
Where to find us
St Charles Centre for Health and Wellbeing
London W10 6DZ
30 Flood Walk
London SW3 5RR
15 Gertrude Street
How do we work with other professionals?
Community Living Well aims to ensure that the support offered to people using the service is well coordinated by working with other professionals where we have been given consent to do so.
GPs are central to the Community Living Well model of care and we aim to work together following referral. We will provide information about the care received by Community Living Well and will contact the GP if needed. If someone referred is not suitable for the service, we will discuss this with the GP and a plan will be agreed. They may be referred onto the appropriate service with agreement of the GP.