We aim to contact people within five working days of receipt of referral.
Who can be referred?
Community Living Well services are available to people who are:
Registered with a GP in Kensington and Chelsea or Queen’s Park and Paddington
Aged 16 and over (some services are for 18+)
Have a serious, stable or common mental illness
Are a carer of someone who meets the above criteria.
Please note that NHS Talking Therapies do not accept referrals for people who are currently being supported in Secondary Care with the exception of people who have been identified for transfer and require support from Community Living Well to support transition.
If you would like to discuss a referral, please see your GP or contact us.
Community Living Well does not offer same-day support in an emergency. If you need to refer someone in an emergency, then please do so using the CNWL Single Point of Access which can be contacted on 0800 0234 650 and is available 24 hours a day, 7 days per week, 365 days of the year.
How do we work with other professionals?
Community Living Well aims to ensure that the support offered to people using the service is well coordinated by working with other professionals where we have been given consent to do so.
GPs are central to the Community Living Well model of care and we aim to work together following referral. We will provide information about the care received by Community Living Well and will contact the GP if needed. If someone referred is not suitable for the service, we will discuss this with the GP and a plan will be agreed. They may be referred onto the appropriate service with agreement of the GP. For our list of eligible GP practices please click here.