Information for health professionals

This page provides information for health professionals, GPs, community organisations and referrers. Please see below for information on referral criteria.

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How To Refer

Referring into Community Living Well

We operate a single point of referral for access to all parts of the Community Living Well service.

For all other external professional referrals please download this referral form and send by email to:

Email: [email protected]

For all internal Community Living Well professional referrals please download this referral form and send by email to:

Email: [email protected] for Clinical Services and [email protected]  for Wellbeing Services


People can also refer themselves to Community Living Well using the online form. A downloadable version of this form is also available.

How will we process your referral?

We aim to contact people within five working days of receipt of referral.

Who can be referred?

Community Living Well services are available to people who are:

  • Registered with a GP in Kensington and Chelsea or Queens Park and Paddington
  • Aged 16 and over (except PCLN service which is 18+)
  • Have a serious, stable or common mental illness which can be supported in primary care
  • Are a carer of someone who meets the above criteria.

Please note that we do not accept referrals for people who are currently being supported in Secondary Care with the exception of people who have been identified for transfer and require support from Community Living Well to support transition. Please see Primary Care Liaison Nurse team for further details.

If you would like to discuss a referral please contact Community Living Well on 020 3317 4200.

Urgent referrals

Community Living Well does not offer same-day support in an emergency. If you need to refer someone in an emergency then please do so using the CNWL Single Point of Access which can be contacted on 0800 0234 650 and is available 24 hours a day, 7 days per week, 365 days of the year.

Where to find us


St Charles Centre for Health and Wellbeing (Transport Links
Exmoor Street
London W10 6DZ


Violet Melchett (Transport Links
30 Flood Walk
London SW3 5RR

Gertrude Street
15 Gertrude Street
SW10 0JN

How do we work with other professionals?

Community Living Well aims to ensure that the support offered to people using the service is well coordinated by working with other professionals where we have been given consent to do so.

GPs are central to the Community Living Well model of care and we aim to work together following referral. We will provide information about the care received by Community Living Well and will contact the GP if needed. If someone referred is not suitable for the service, we will discuss this with the GP and a plan will be agreed. They may be referred onto the appropriate service with agreement of the GP. For our list of eligible GP practices please click here.

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