This page provides information for health professionals, GPs, community organisations and referrers. Please see below for information on referral criteria.
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For external professional referrals:
please download this referral form and send by email to:
[email protected] for NHS Talking Therapies
[email protected] for wellbeing services
For internal Community Living Well professional referrals:
please download this referral form and send by email to:
[email protected] for NHS Talking Therapies
[email protected] for wellbeing services
People can also refer themselves to Community Living Well Talking Therapies, Peer Support, Navigators and Employment support using the online form. A downloadable version of this form is also available.
We aim to contact people within five working days of receipt of referral.
Community Living Well services are available to people who are:
Please note that NHS Talking Therapies do not accept referrals for people who are currently being supported in Secondary Care with the exception of people who have been identified for transfer and require support from Community Living Well to support transition.
If you would like to discuss a referral, please see your GP or contact us.
Community Living Well does not offer same-day support in an emergency. If you need to refer someone in an emergency, then please do so using the CNWL Single Point of Access which can be contacted on 0800 0234 650 and is available 24 hours a day, 7 days per week, 365 days of the year.
Community Living Well aims to ensure that the support offered to people using the service is well coordinated by working with other professionals where we have been given consent to do so.
GPs are central to the Community Living Well model of care and we aim to work together following referral. We will provide information about the care received by Community Living Well and will contact the GP if needed. If someone referred is not suitable for the service, we will discuss this with the GP and a plan will be agreed. They may be referred onto the appropriate service with agreement of the GP. For our list of eligible GP practices please click here.
