Urgent Help

Urgent help if you or someone you know is in a mental health crisis

If you’re worried about your own or someone else’s mental health, and you need urgent support, contact the Central and North West London NHS Trust Single Point of Access (SPA) advice line on 0800 0234 650.

This service is available 24 hours every day of the week and provides advice and guidance. If you feel that there is an immediate risk to you, a friend or relative then please dial 999 or contact your local Accident and Emergency Department.

Single Point of Access (SPA)
Call them on: 0800 0234 650
Opening Times: Everyday 24 hours

The SPA may refer you to the Mental Health Crisis Assessment Service at St Charles Hospital. Read their leaflet for more information.

Other help lines


Samaritans provide confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.

Call them on 116 123
Everyday 24 hours a day

Email  [email protected]

Mind infoline

The Mind Infoline can help you to find out what services are available in your area.

Call them on  0300 123 3393
Text  86463
Monday to Friday 9am-6pm

Email [email protected]


HOPELineUK is a confidential support and advice service for young people under the age of 35 who may be having thoughts of suicide and anyone concerned that a young person may be having thoughts of suicide.

Call them on 0800 068 41 41
Text 07786 209 679
Monday to Friday 10am – 10pm
Weekends 2pm – 10pm
Bank Holidays 2pm – 5pm

Email [email protected]


The CALM helpline is for men who are down or have hit a wall for any reason, who need to talk or find information and support.

Call them on 0800 58 58 58
If you’re in London call 0808 802 58 58
Every day 5pm – midnight

Rethink Mental Illness

The Rethink Mental Illness Advice Service offers practical help on mental health issues.

Call them on 0300 5000 927
Monday to Friday 09:30am – 4pm


SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers

Call them on 0300 304 7000
Everyday 4:30pm – 10:30pm